Delivery Policy

We have nationwide (South Africa Only) postage & packaging fee of Johannesburg R95 / Cape Town R125 / Durban R115 or free on all orders over R850 with code “FREEDEL” at checkout (excluding promo / sale periods).

MCarbon will do everything we can on our side to ensure you receive your purchase quickly and in great condition. Processing takes 24 /48 hrs from the time the order is received. Courier deliver can take 1 - 4 business working days.

Delivery time is dependent on your delivery address. For example JHB delivery is faster than CT.

However, once your package leaves us, its care is out of our control and we will not be held responsible for any damages to your items or late deliveries.

We do not ship to PO Box addresses.

We use a door to door delivery service which can take up to a week from order. Please note this service only works on business days. If the order is made on the weekend or a public holiday, the order will be sent out within 24 hrs of the next working day. If an item is out of stock at the time of order or damaged during processing we will notify you about this and arrange a refund.

Same day delivery is available for addresses within the central Johannesburg area from Monday - Saturday. 12pm to 7pm via Uber Connect. There is a surcharge due for this option.

Please make sure you order before 12pm to qualify for this option. Please do note timings that work - if not I will be in touch via WhatsApp for options.

PLEASE NOTE: Once an order has been confirmed it can no longer be amended.